Customer Experience Onboarding Specialist | CloudCfo
Operations

Customer Experience Onboarding Specialist

  • Hybrid work set-up – 80% WFH
  • Competitive salary package
  • Technology driven with strong focus on training and development

We are looking for a Customer Experience Onboarding Specialist to start as soon as possible. If you have an entrepreneurial personality, you aspire to become part of a dynamic young team, you are dedicated and you like to take on new challenges, this may be the right job for you!

We are a growing and dynamic team aiming to make accounting and finance efficient, hassle free and to provide value added financial information to start-ups and small and medium-size businesses in the Philippines and in the region.

The Customer Experience Onboarding Specialist will act as an onboarding lead and ensure success on all customer onboarding journeys in coordination with both the Business Development Team and Accounting and Process teams in charge of service delivery while reporting directly to the Head of Accounting Operations. The job will evolve quickly and will require dynamism, flexibility, team collaboration mixed with autonomous working and adaptability.

Duties and Responsibilities

The job will evolve quickly and will require dynamism, flexibility, team collaboration and adaptability.

Specific responsibilities will include:

  • Attend customer acquisition and sales meetings to hold product demonstrations and  address queries on technical processes related to our services.
  • Maintain a detailed understanding of our products and services and be able to assist prospective and new customers with questions.
  • Lead the onboarding process end-to-end from contract signing to completion of the first month of service  and successful completion of the on-boarding.
  • Lead and conduct process interviews to better understand client’s business needs and provide support to clients during the course of onboarding. 
  • Define processes in line with our scope of service and customer objectives and implement agreed processes in our customer management web application.
  • Liaise with internal managers regarding the status of the customer on-boarding process to ensure an outstanding customer experience. 
  • Define processes or activities that will set operationalization of the new service.
  • Gather and analyze customer data to improve customer experience and service delivery
  • Optimize existing processes within the company and actively enhance all customer success initiatives.

Requirements

  • Candidates must possess at least a Bachelor’s/College Degree in Business or related field.
  • 5 years of experience in customer service or customer success position in a B2B environment is strongly preferred
  • Previously acted as customer service team lead.
  • Exceptional ability to communicate and foster positive business relationships
  • Accounting industry knowledge is preferred but not required.
  • A propensity for relationship building.
  • Knowledge and experience analyzing and optimizing processes
  • Ability to present to high-level client contacts.
  • Can work with minimal supervision in an entrepreneurial environment

About CloudCfo

  • Team – Professional, dynamic and collaborative
  • Competitive packages – Experience and qualifications are rewarded
  • Flexible working options – We are output focused
  • Autonomous working – We trust our people
  • Training – Experienced leaders providing expert guidance
  • Progression opportunities – No bureaucracy here as we are invested in your growth
  • Cloud accounting – Work with the most innovative online tools

 

Contact details

If you are interested and believe you have the right profile please send your application BELOW or email us directly at jobs@cloudcfo.ph

Apply Now

Pleas fill up the form below with your details.

    Talk to us anyway!

    We are always interested in meeting intelligent, talented and motivated people. If your experience doesn’t fit any of the available positions, send us your CV and we will make sure to review it.